Return conditions

  • According to the Government of the Republic of Lithuania in 2001 June 11 resolution no. 697 "Regarding Approval of Retail Trade Rules" (active link <2021-01-14>) Clause 17.2 perfumery, cosmetics and toilet preparations (codes according to the Combined Nomenclature - 3303-3307) are non-returnable goods. At your request, we will replace the defective goods (if we have the same perfume in stock) or refund the money for them within 14 working days (if we no longer have the same perfume in stock).

    The defective product to be returned or exchanged must be unused (in its box). The product must be packed in a suitable package that will protect it from damage during its transportation.

    IMPORTANT! Shipping costs are not refundable, they remain at the buyer's expense, because when replacing a defective product, we compensate you for the shipping costs of a new product.

    Before returning the product, you must inform us by e-mail. by mail or tel. +37065659538 we will give you the address where you should return the product and discuss all the conditions.